Accessibility Statement

General

Access to any company's website can be challenging for individuals having certain disabilities. A person's disability is often unique. What may work well for one individual may cause difficulties for another person. Our company has made efforts to accommodate as many of our customers and potential customers as is reasonable given our size, resources, and knowledge of our customers' and potential customers' needs. To that end, we have engaged the services of professionals to assist and advise us in these matters.

Accessibility on This Website

Our website provides several methods, features, and policies that can help with access to our website and/or to products or services provided or referred to on our website or by our business.

There are also various aids available through third parties and most browsers.

If you are having difficulty accessing our website after using the access features available on this website and/or third-party or browser features, please contact us for further assistance. Our contact information is provided below.

Accessibility Features on This Website

This website contains a third-party plugin, also known as a widget, called UserWay Website Accessibility (“UserWay”), which is powered by UserWay's dedicated accessibility server. Use of this widget can improve website access for some users, particularly related to certain types of disabilities. UserWay states that its application makes efforts to follow, to some degree, the Web Content Accessibility Guidelines (WCAG) 2.1.

On our website, the UserWay widget is located in the upper-left corner of most pages.

Enabling the Accessibility Menu

The accessibility menu can be enabled by clicking the accessibility menu icon that appears after clicking the UserWay widget described above. After triggering the accessibility menu, please wait a moment for the menu to load in its entirety.

Disclaimer

We anticipate that, from time to time and within our resources, we will make modifications to parts of our website, including possible modifications to the accessibility of our website. Reasonable efforts toward improving seamless, accessible, and unhindered use of websites by customers and potential customers is a worthwhile goal. Moving closer to this goal often depends on our knowledge of particular difficulties users may encounter, available resources, and improvements in technology.

Despite the efforts we may have made regarding accessibility, consistent with normal business practices for a company of our size and resources, some content, features, processes, or policies may be improved. We welcome your suggestions.

Third-Party Applications

Our website may use third-party add-ons or plugins for certain functions, such as Google Maps and social media feeds. These may not work, or may not work the same, for every user and/or every type of disability. We do not control the structure of these plugins and may be unable to modify them to accommodate every user of our website. We are not responsible for elements that we do not control.

Video

Our website has or may have video elements. Each video will either have closed captioning or a text equivalent located next to the video.

We Are Here for You

If you are experiencing difficulty accessing any content on our website because of a disability, or require assistance with any part of our site, please contact us and let us know. We will be happy to assist.

The following telephone number is for assistance if you require help accessing, using, understanding, or navigating our website because of a disability. It is not intended for sales or product information. Other pages and links within our website may contain telephone numbers for sales, service, product information, accounts, or other business matters.

If a disability has caused, or may cause, difficulty accessing or navigating any part of our website, you can call us toll-free at (707) 731-2562. This number is available 24 hours a day, 7 days a week for assisting persons with disabilities, including but not limited to blind and visually impaired persons.

You may also email us with as much detail as possible about the difficulty you experienced, may have experienced, or believe others may experience. Please email orders@butterpecanbakeshop.com. If an email is sent to a third-party website or mail server for forwarding, that third party does not itself read or respond to the email, but forwards it to us without prior review.

When contacting us by telephone or email, your privacy will be strictly protected. You will not be required to provide personal information, including your name, address, telephone number, specific type of disability, information about products or services, or email address unless you voluntarily include it in an email to us or our representatives.

Third-Party Accessibility Resources

This website may or may not link to third-party websites. Some third-party websites may have their own accessibility features. We have not reviewed these third-party statements or websites and do not render an opinion on the accuracy of their content. The following links are provided for convenience only:

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